Welcome to the RosesFoods Support Centre!
We’re here to make your shopping experience as easy and enjoyable as possible. Whether you need help placing an order, tracking a delivery, understanding our products or resolving an issue, you’ll find helpful information below.
Browse our collection of African foodstuffs, select the products you want, add them to your shopping basket and proceed to checkout. Enter your delivery details, choose your preferred payment method and confirm your order.
Yes. Once your order has been successfully placed, you will receive an order confirmation via email with your order details.
We accept the payment methods displayed at checkout. These may include debit cards, credit cards and other supported online payment options.
If you need to make changes or cancel an order, contact us as soon as possible. Changes may not be possible once your order has been processed or dispatched. Your statutory cancellation rights remain unaffected.
We deliver to the UK locations available at checkout. Enter your postcode during checkout to confirm whether delivery is available to your area.
Estimated delivery times and available delivery options will be displayed during checkout or communicated in your order confirmation.
Delivery charges depend on your location, order size and selected delivery option. The applicable charges will be displayed before you complete your purchase.
Where tracking is available, you will receive tracking information once your order has been dispatched.
Due to food safety and hygiene considerations, certain food products cannot be returned. However, if an item is faulty, damaged or not as described, please contact us. Your statutory rights are protected.
Please contact us as soon as possible with your order number and photographs of the damaged product and packaging, where possible. Our team will investigate and advise on the next steps.
Approved refunds are processed through the original payment method. The time it takes to reflect in your account depends on your bank or payment provider.
Contact our customer support team with your order number and details of the missing item. We will investigate and work towards a suitable resolution.
For more information, please read our Return and Refund Policy.
